Shipping Policy:
1. Processing Time: Orders are typically processed within 1-2 business days upon receipt.
2. Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary depending on your location and selected shipping method.
3. Shipping Rates: Shipping rates are calculated based on the destination and selected shipping method during checkout.
4. International Shipping: We ship internationally to select countries. Additional shipping charges and customs fees may apply.
5. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
Returns & Exchanges Policy:
1. Eligibility: We accept returns and exchanges within 10 days of purchase. To be eligible, the item must be unused and in its original packaging.
2. Return Process: To initiate a return or exchange, please contact our customer service team at [email protected]. Provide your order number and reason for return/exchange.
3. Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged.
4. Refunds/Exchanges: Refunds will be issued to the original payment method upon receipt and inspection of the returned item. Exchanges will be processed promptly upon approval.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will provide a replacement or refund as necessary.
How to Order
1. Browse Products: Visit tortexcases.com to explore our wide range of phone cases available for purchase.
2. Select Options: Choose your preferred phone case design, color, and size (if applicable) from the product page.
3. Add to Cart: Click on the “Add to Cart” button to add the selected item to your shopping cart.
4. Review Cart: Review the items in your cart to ensure accuracy. You can adjust quantities or remove items if needed.
5. Proceed to Checkout: Once you’re ready to place your order, click on the “Proceed to Checkout” button.
6. Enter Shipping Information: Provide your shipping address and select your preferred shipping method.
7. Payment: Choose your preferred payment method and enter your payment details securely.
8. Review Order: Review your order summary, including items, shipping details, and total cost, before finalizing the purchase.
9. Place Order: Click on the “Place Order” button to complete your purchase. You will receive an order confirmation email shortly after.
10. Track Your Order: Once your order is processed and shipped, you will receive a tracking number via email to monitor the status of your delivery.