Orders:
1. How long does it take for a case to arrive?
Shipping time depends on where you live. We ship all orders within 48-72 hours and they are delivered within 5-7 working days.
2. What payment methods do you accept?
We accept payment from Credit Cards, Debit Cards, Internet Banking, PayTM and Cash on Delivery.
3. I saw a product on Instagram but I cannot find it on the website?
If you are looking for something specific and can’t seem to find it on the website, Kindly WhatsApp us on +91 9968878322 or mail us on [email protected] with the details.
4. How will I get confirmation that my Order is placed successfully?
An email will be sent to you once your order has been confirmed. All Cash on Delivery orders will receive a call from our executive to confirm the details before it is processed.
Shipping & Returns:
1. How should I check the status of my Order?
All orders are shipped within 24-48 hours after confirmation. Once the order has been shipped, you will receive an email with the Tracking details. For more details on your order, Kindly email us on [email protected] or whatsapp us on +91-9968878322.
2. I have not received my order yet, what do I do?
Don't panic, just send us a message and we'll find out what happened and where is your order. You can email us on [email protected] or whatsapp us on +91 9968878322.
3. Where should I return my product?
Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges as a Tortexcases Gift Card which can be used for making purchases on www.tortexcases.com
Tortex Cases Private Limited
Subash Nagar, New Delhi
+91 9968878322
4. I haven't received my refund yet. What should I do?
We update our customers through emails once we initiate the online refund procedure If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete For queries you can write to us at [email protected].